Privacy Policy

Last updated: July 2026

Overview

Qelzora respects your privacy and is committed to protecting customer information. This website is built with WordPress and WooCommerce. We collect only the information needed to operate a normal online store, process orders, provide support, prevent fraud, and improve the shopping experience.

Information We Collect

We may collect your name, email address, phone number, billing and shipping address, order details, selected products, payment status, support messages, IP address, browser type, device information, cookies, and basic website usage logs.

How We Use Your Information

• To process and fulfill orders.
• To arrange shipping and provide tracking updates.
• To respond to customer service requests.
• To prevent fraud, abuse, and unauthorized transactions.
• To comply with payment, accounting, tax, and legal requirements.

Payment Data

Payments are handled by third-party payment providers. We do not store full card numbers or complete payment credentials on this website.

Sharing Information

We may share necessary information with payment processors, logistics providers, fraud-prevention services, hosting providers, technical service providers, and professional advisers. We do not sell personal information.

Cookies

Cookies may be used to keep your cart active, remember preferences, measure site performance, and protect checkout sessions.

Data Retention

Order and support records may be retained for accounting, compliance, dispute resolution, and fraud prevention. When information is no longer needed, we may delete or anonymize it.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable by law. Some records may need to be retained for legitimate business or legal reasons.

Contact Us

For privacy questions, contact us at support@qelzora.shop or call +852 3000 0000.